Managing your subscription
Billing on the web (card) vs mobile (app store), seats for the people in your space, and how to cancel.
HeartWeave has one plan, from $99 a month, priced by how many people are in your space. There are no tiers, no add-ons, and no separate yearly price. For what the plan includes and what each size costs, see The one plan. This article is about the practical side: how billing works and how to change or cancel it.
The one thing to know up front: where you manage billing depends on where you subscribed.
Seats: one per person
Every person in a space needs their own seat. A solo space is one seat. A couple is two. A family or group is as many seats as there are people, up to five. When someone new joins, that's another seat. The person who started the space can cover every seat, or each person can pay for their own seat at $99 a month.
You add people by inviting them by email. An invitation is good for 14 days. If it expires before your person accepts, just send a fresh one.
Web billing (card)
If you subscribed on the web, you pay by card. Go to the Account page and open the billing portal. From there you can update your card, see your invoices, or cancel. To change the size of your space, invite or remove people, and the price follows. The portal is secure and handled by our payment provider.
Mobile billing (app store)
If you subscribed in the iOS or Android app, the purchase goes through the app store as an in-app purchase. You pick how many people your space holds, from 1 to 5. The prices match the web, shown in your local currency.
App-store subscriptions are managed and cancelled in your app store's subscription settings, per each platform's rules, not inside HeartWeave. That's simply how Apple and Google handle purchases made in their stores.
A good rule of thumb: manage a subscription in the same place you started it.
Canceling
On the web, cancel from the billing portal on the Account page. On mobile, cancel through your app store's subscription settings. Either way, your access continues through the period you've already paid for.
The 30-day money-back guarantee
If HeartWeave isn't right for you, email [email protected] within 30 days of your first payment and we'll refund it in full. One note for app-store purchases: refunds there are ultimately handled under the store's own rules, so reach out to us and we'll help you sort it out.
If a shared space stops working
If messages won't send in a shared space, the usual cause is that the space's payment has lapsed. Check that the subscription is active on whichever account owns it. For more, see Getting help and common questions.
Questions about a charge? Write to [email protected] with the email on your account and we'll take a look.