What happens if you cancel
Nothing is deleted. Your account moves to Free at the end of the paid period, your history and Vision stay readable, and everything resumes if you come back.
Canceling never deletes anything. When your paid period ends, your account moves to Free with no lockout: your conversation history and your Vision stay readable, and your connections stay saved.
What changes on Free
- Blue's working memory narrows to a 30-day window. Older history stays readable in the history drawer, and recall across it still works when you ask.
- Today, reviews and the Ahead pause. Everything already written stays readable.
- Live conversation pauses; the Live pill shows as locked.
- Blue stops working inside connected apps. The connections themselves stay saved.
- Conversation continues at 15 messages per rolling 24 hours, with the morning message, reminders, check-ins, voice notes, photos and Listen within the Free allowance.
When it takes effect
A cancellation takes effect at the end of the period you paid for, so you keep your plan until then. Where to cancel depends on where you subscribed: Manage billing on the web (Stripe), iOS Settings → Subscriptions on iPhone, or the Mac App Store on Mac. The mechanics are in Managing your subscription.
Refunds
Web purchases carry a 30-day money-back guarantee; ask support within 30 days. App Store purchases are refunded by Apple through its own process.
If you come back
Upgrade again and Blue picks up where it left off. The full memory is there waiting, Today and reviews resume, and your saved connections work again. There is nothing to rebuild.
Canceling is not deleting
Canceling is not the same as deleting your account. Deletion is its own explicit step on the Account screen, it is immediate and permanent, and it is the only thing that removes your data. See Exporting and deleting your data.
For HeartWeave, the same spirit with its own mechanics: access continues through the period you paid for, and its subscription page has the details.